Frequently Asked Questions

Expert support for your premium audio experience.

What is the standard delivery time for orders?

Orders are typically processed within 24 hours. Standard shipping within Europe usually takes 3-5 business days, while international shipping may take 7-10 business days depending on the destination.

How do I initiate a return or exchange?

We offer a 30-day return policy for all products purchased through our official store. To start a return, please visit our Returns Portal with your order number and email address to receive a prepaid shipping label.

Do your headphones and earbuds come with a warranty?

Yes, all Sonova Consumer Hearing products come with a 2-year limited manufacturer's warranty covering defects in materials and workmanship under normal use.

Which payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Regional financing options may also be available at checkout.

How can I update the firmware on my audio device?

To ensure peak performance, download our dedicated mobile application. Once your device is paired via Bluetooth, the app will automatically notify you if a firmware update is available.

Are replacement parts like ear pads or charging cases available?

Yes, we stock a variety of original spare parts including ear cushions, cables, and charging cases in the 'Accessories' section of our online store to extend the life of your product.